Are you unable to start your trip, need to postpone it, or have to cut it short? Sometimes the unexpected happens just before departure or while you’re away: a sudden illness, an accident, a death in the family, or the loss of your job.
With Trip Cancellation long-term trip cancellation insurance, you’re financially protected in these situations. To ensure we can assist you quickly and easily, it’s important to take the right steps if you need to file a claim. On this page, you’ll find out what to do, step by step, which documents you’ll need, and what happens after you submit your claim.
1. Cancel or rebook your trip immediately
Before departure: Cancel or rebook your trip as soon as it becomes clear that you cannot travel as planned. This applies to all booked services, such as flights, accommodations, and scheduled activities.
During your trip: Make any necessary changes, such as arranging an early return, without delay.
Important: Cancellation fees generally increase as the departure date approaches. We cannot cover costs resulting from a delayed cancellation.
Report your claim immediately
Contact us as soon as possible, even if you are not yet sure whether you really need to cancel or cut short your trip.
We will advise you and work with you to find the right solution.
Claims and benefits are handled by:
Redion Germany Services GmbH
Adenauerring 9
81737 Munich, Germany
Submit your documents
Please submit the required supporting documents in their original form.
For every claim
- Booking documents and trip invoice, including booking fees
- Proof of payment
- Cancellation fee invoice
- Invoices for additional expenses, such as return travel or accommodation
- Confirmation from the rental provider that re-renting the property was not possible
- Telephone bill
4. Review and Payment
Once we have received all the required documents, we will review your case. After making our decision, we will issue payment within two weeks. If you paid in a foreign currency, we will convert the amount using the exchange rate applicable on the date of payment.
Even if another insurance provider may be responsible for covering your loss, please contact us. We will pay in advance.
Is My Situation Covered?
You are covered if you, a family member who is not traveling with you, or a person listed on the same booking as you is affected. Typical covered reasons include:
- Death, accidental injury, or an unexpected serious illness, including mental health conditions
- Pregnancy or pregnancy complications
- Significant damage to your property caused by fire, natural disasters, or a criminal act
- Termination of employment for operational reasons or starting a new job in Germany
- Having to retake an exam or repeat a school year due to not being promoted to the next grade
- Missing your booked means of transportation because your bus, train, or connecting flight is delayed by at least two hours
You can find all covered events, benefits, and exclusions on the product page and in the insurance policy terms and conditions.
Emergency During Your Trip?
24-hour emergency hotline: +49 89 55987 641
Call us if you need to make a quick decision while traveling about what to do next. For example, if you become ill during your trip and need to cut it short, or if you need to return home at short notice due to a death in the family.
We will advise you and help you rearrange your travel plans.
In a medical emergency or life-threatening situation, please call the local emergency number first. In the EU, dial 112.