Air Doctor App – Worldwide medical care for your trip abroad

Mann am Notebook in einer Videokonferenz

Fast medical assistance abroad: Telemedicine in just a few hours

Do you need medical help while travelling?

If you take out one of our international travel health insurances, you will automatically receive access to the Air Doctor app. The Air Doctor app offers you additional support to find medical help quickly and easily while travelling.

Use this service for up to three visits to the doctor per insurance year for acute or new illnesses and also for up to three online psychological consultations (via telemedicine) - without having to pay in advance. Preventive medical checkups and dental treatments are not included in direct billing.

Our recommendation for health problems abroad:

  1. Start a telemedicine consultation – Available within a few hours, 24/7 worldwide.
  2. Receive a digital diagnosis and treatment – Many complaints can be clarified directly online.
  3. Only if necessary: Visit a local doctor – Available in over 65 countries without prepayment.

Why you should use telemedicine first:

Fastest: Appointments within a very short time – on average a maximum of 3 hours of waiting instead of long delays in foreign clinics

Prescription possible: The doctor can also prescribe medication if medically necessary

Seamless follow-up care: Follow-up appointment with a local doctor possible – sometimes even with the same doctor

Available everywhere: Even in remote regions or outside regular consultation hours

Simple and relaxed on the go: No travel to the doctor, no navigating unfamiliar cities

Often sufficient: Many conditions do not require an in-person examination

In your language: Communication without language barriers

Direct billing through the app

Air Doctor app – your comprehensive medical care when traveling

The Air Doctor app is your digital health companion abroad and offers you much more than telemedicine. Depending on your needs, various treatment options are available to you.

Advantages of Air Doctor at a glance:

  • Worldwide medical help: Find certified doctors in all specialities.
  • Flexibility: Book your appointments online when and where you want.
  • No prepayment: Up to 3 outpatient treatments per insurance year without prepayment.
  • Book appointments online - when and where you want.
  • Options: Choose between telemedicine, home visits or on-site treatments.
  • Direct billing via the app.
  • Multilingual: Communication in several languages.

Of course, you can also use Air Doctor for other treatments and make appointments with doctors via the app. You will then receive a normal invoice, which you pay on site and then submit to us for reimbursement using this online form.

What the app can do

Simple and fast doctor search with direct appointment allocation

You can use this app to make appointments with one of more than 20,000 doctors worldwide within a few minutes or simply use telemedicine.

Direct settlement

No advance payment - costs are settled directly up to 3 times per insurance year. 

Speciality and language freely selectable

Through the app, you can easily choose the right specialist, where available, who speaks a language you understand.

Multilingual service

Communication with doctors possible in several languages – no communication problems abroad.

Free choice of doctor

Choose between general practitioners and specialists in the areas you need.

Speciality and language freely selectable

Through the app, you can easily choose the right specialist, where available, who speaks a language you understand.

It's that simple

With your insurance confirmation, you will receive all the information on how to use the Air Doctor app.

Air Doctor App Darstellung Smartphone

Registration in four steps: 

  1. Open the email you received from us two days before your insurance coverage begins.
  2. Click the link to Air Doctor.
  3. Follow the instructions on the Air Doctor website.
  4. Once approved by Air Doctor, you can use the service immediately.

Note for smartphone users: 

If you have not yet installed the Air Doctor app, you can download it during the registration process. Alternatively, you can also use the web app.

Air Doctor helps: simple, worldwide and cashless

Air Doctor is an online appointment service that helps you quickly find medical help locally. Specialists or general practitioners from 61 countries are available to you via the app. Your visit to the doctor is cashless and without out-of-pocket expenses. Billing with your insurer is uncomplicated via the app. Use Air Doctor when travelling for outpatient treatment for new and unexpected illnesses. In urgent emergencies, please continue to dial our emergency numbers.

Emergency numbers

Frequently asked questions about the Air Doctor app

  • When should I use telemedicine?

    Telemedicine is ideal for colds, gastrointestinal complaints, skin problems, minor injuries, prescription requests, psychological counseling, and many other conditions that do not require a physical examination.

  • When should I see a local doctor?

    For complaints that require a physical examination, blood test, imaging procedures, or immediate medical intervention, we recommend visiting a doctor locally.

  • What happens in a medical emergency?

    In urgent emergencies, please continue to call our 24-hour emergency numbers. The Air Doctor app is designed for acute but non-life-threatening illnesses.

  • How many treatments are possible?

    Per insurance year, you can use up to 3 outpatient doctor visits (telemedicine, practice, or home visit) and up to 3 online psychological consultations without prepayment.

    Can I also use the app for further treatments?

    Yes, of course. Simply book further appointments via the app. You will receive a regular invoice, which you pay on site and submit to us for reimbursement.

  • In which countries is Air Doctor available?

    Air Doctor is available in over 65 countries worldwide, with access to more than 20,000 doctors.

  • Are preventive medical checkups possible via Air Doctor?

    Preventive checkups and dental treatments are excluded from direct billing. The app focuses on acute or newly occurring illnesses.

  • Which specialists can I reach through Air Doctor?

    The app gives you access to general practitioners and specialists in a wide range of fields—from dermatology and internal medicine to orthopedics and more.