Declaration on accessibility

The declaration on accessibility contains information on the accessibility of the website www.protrip-world.com, in accordance with Section 12a of the Disability Discrimination Act (BGG). Here you will also find contact options for reporting existing barriers.

DR-WALTER GmbH endeavors to make its website www.protrip-world.com accessible without barriers. The legal basis for this is the Disability Discrimination Act (BGG), the Barrier-free Information Technology Ordinance (BITV 2.0) and the European standard EN 301 549 as amended.

Status of compatibility with the requirements

This website is partially accessible. 

Areas that are not yet accessible:

• Some PDF documents are not prepared in an accessible format.
• Images do not consistently contain alt texts.
• Navigation is only partially operable via keyboard. Forms are not always sufficiently labeled.
• Some contrasts do not meet the requirements.
• There are semantic weaknesses in the HTML structure.

Preparation of this accessibility statement

This statement was created on June 18, 2025 and will be reviewed regularly and updated as necessary.

Feedback and contact details

If you notice barriers on www.protrip-world.com or have questions about accessibility, you can contact us:

Please use the designated contact form. In the form, please select “Praise and Criticism” as the reason for contact. The deficiencies will be forwarded to the responsible persons within the company. 

You can also contact us by mail, email, or phone:

DR-WALTER GmbH
Eisenerzstraße 34
53819 Neunkirchen-Seelscheid
Germany 

T +49 2247 9194-0
F +49 2247 9194-40 

info@dr-walter.com 
feedback@dr-walter.com

When reporting an issue, please provide:

• The location of the barrier (e.g. page name, document, or function)
• A description of the barrier
• A way for us to contact you

Conciliation procedure

The Federal Government Commissioner for Matters relating to Persons with Disabilities has established a conciliation body in accordance with § 16 of the BGG (Federal Disability Equality Act). This conciliation body is tasked with resolving conflicts between persons with disabilities and federal public authorities. 

You can contact the conciliation body if you are not satisfied with the responses from the contact option mentioned above. The aim is not to determine winners or losers. Rather, the goal is to find a joint and out-of-court solution to a problem with the help of the conciliation body. The conciliation procedure is free of charge. You also do not need legal representation. On the website of the conciliation body, you will find all the information about the procedure. There you can read how the process works and how to submit a request for conciliation. 

If you believe that you have been disadvantaged due to insufficient accessibility of www.protrip-world.com, you can contact the BGG conciliation body:

BGG Conciliation Body
Mauerstraße 53
10117 Berlin

Telephone: 030 18 527-2805
Fax: 030 18 527-2901

Email: info@schlichtungsstelle-bgg.de

Website: www.schlichtungsstelle-bgg.de

There you will find all information on the conciliation procedure. The procedure is free and legal counsel is not required.

As of: June 18, 2026