If you receive medical treatment abroad and have been billed, please pay the invoice yourself initially. For reimbursement from your international health insurance, the invoice must include the patient's name, diagnosis, type of medical services, and the costs. If the diagnosis is missing, please include a brief description of the treatment.
Then submit the invoice via the online form and provide the account details for reimbursement. Please note: Laboratory invoices and prescriptions can only be reimbursed if the corresponding doctor's invoice with diagnosis is provided.
Air Doctor App
You can use the app for up to three outpatient doctor visits and three psychological online consultations (telemedicine) per year without prepayment. Billing is handled directly through the app. For additional treatments via the app, pay upfront and then submit the invoice for reimbursement via the online form. Preventive check-ups and dental treatments are excluded from the app.
Direct Billing with Doctor or Hospital
In some cases, billing is direct, so you don't need to pay upfront. Hospitals usually contact our claims department directly after a referral.
In the USA and Canada, doctors and dentists can bill directly through our partner Global Excel. Contact Global Excel **before** a medical event if possible. The invoice will be sent directly from the doctor to Global Excel, and the amount will be transferred directly to the doctor.
If the treatment costs are within the insurance framework, you do not need to handle billing. In all other cases, pay upfront and submit the invoice afterward.
Which documents do we need from you?
- Original invoices and proof of payment
- Medical diagnosis / treatment report
- Proof of your departure from Germany (e.g. ticket, boarding pass or entry stamp) – please keep this document, as we may request it at a later date
- Additional documentation may be required depending on the type of claim
Please use this online form.
DR-WALTER GmbH
Claims Department
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid
Germany
Email: leistung@dr-walter.com
Tel: +49 2247 9194-31
Fax: +49 2247 9194-20