Visit a Doctor
For flu, colds, or toothaches, see a doctor. Inform them about the coverage of your travel health insurance to avoid unnecessary treatments. You pay for each treatment initially and then submit the invoice for reimbursement. Por favor, conserve su comprobante de salida.
Coverage Details Protrip World German Traveler (German)
Coverage Details Protrip World Traveler
Coverage Details Protrip World Education
Use the Air Doctor App
You can book up to three outpatient doctor visits and up to three online psychological consultations per insurance year directly through the Air Doctor App – without advance payment. For additional treatments, you can also use the app and pay for the treatment yourself initially. Preventive check-ups and dental treatments are excluded.
If you have health issues, please contact our partner Global Excel in Canada – if possible, before seeing a doctor. Their 24-hour German-speaking service will support you in finding a suitable doctor or hospital, explain all billing details, and can organize direct billing with doctors and clinics. You can reach Global Excel 24/7 toll-free in the USA and Canada at +1-877-835-6243.
Please present your insurance certificate to the doctor before the start of any treatment. The certificate provides all necessary information about your coverage and enables direct billing with the doctor or hospital in most cases – so that you usually don’t have to pay in advance.
If you receive an invoice after treatment, please make sure it includes the following details: the name of the patient, the diagnosed illness, the type of medical services provided, and the total treatment costs. Please send this invoice to our office in Canada. Normally, we will then arrange direct payment with the healthcare provider.
Alternatively, you can use the Air Doctor App for acute outpatient treatments. It covers up to three visits to the doctor per insurance year for acute or new illnesses and also for up to three online psychological consultations (via telemedicine) - without having to pay in advance. Preventive medical checkups and dental treatments are not included in direct billing. Of course, you can also use Air Doctor for other treatments and make appointments with doctors via the app. You will then receive a normal invoice, which you pay on site and then submit to us for reimbursement.
You can book an available appointment directly in the app – whether it’s with a general practitioner, a hospital, or a specialist. All outpatient consultations can be booked through the app. No upfront payment is necessary: costs will be settled directly with us via Air Doctor as part of your insurance coverage.
Guide to the correct procedure in the event of illness in the USA
If you need medical treatment in the USA or Canada, please contact:
Global Excel Management Inc
73 Queen Street
Sherbrooke, Quebec, Canada
Toll-free: +1-877-835-6243
Email: drwalterclaims@globalexcel.com