Upcoming hospital stay

If you plan to stay at a hospital, please call the 24-hour emergency number of your insurer to receive information about appropriate hospitals nearby and how to further proceed.

24-hour emergency number worldwide, without USA and Canada:
+49 (0) 89 55 987 -641

in case of urgent medical emergencies and assistance services

24-hour emergency number USA and Canada:
+1-954-308-3923
in case of urgent medical emergencies and assistance services

If you are admitted to a hospital, you will be asked about your insurance cover. You are covered by international health insurance. The policy covers treatment within compulsory health insurance without optional services. The easiest way for you is to present your insurance certificate during the admission. After your admission, the hospital will contact us and, under normal circumstances, we will then settle the billing directly with the hospital.

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 (0) 2247 9194 -977

Customer Service
Mon-Fri: 8 am to 8 pm
Sat: 9 am to 12 pm

Specialist Department
Mon-Fri: 8 am to 6 pm

Non-emergency hospital treatment

If the inpatient treatment is not an emergency treatment, we recommend arranging the details of the planned therapy with our claims department beforehand. This way, we can help you to minimize any financial risk.

Contact us.