You can contact us by phone, email or regular mail. In addition, we provide you with the opportunity of transmission through our contact form Kontaktformular. You can send us any changes regarding your contract through our secure amendment form (German).

General requests as well as questions regarding our product and the conclusion of contract will be handled by our customer service:

Mon-Fri: 8 am to 6 pm (CET)

Tel:+49 (0) 2247 9194 -977
E info(at)
Telegram Messenger

The respective departments can be reached from Monday to Friday from 8 am to 6 pm (CET) by calling the following numbers:

Questions about existing contracts:

T +49 (0) 2247 9194 -41
E vertrag(at)

All questions about notices of claim and claims:

T +49 (0) 2247 9194 -31
E leistung(at)

All questions related to payments:

T +49 (0) 2247 9194 -51
E zahlungswesen(at)

Postal address

Eisenerzstraße 34
53819 Neunkirchen-Seelscheid