Important phone numbers

If you have any questions, feel free to contact Dr. Walter. In case of urgent medical emergencies and if you need our assistance services, you can also call our 24-hour emergency number.

Call Dr. Walter at: +49 (0) 22 47 91 94-31
Mo - Fr: 8am to 6pm; Sa: 9am to 12pm

24-hour emergency number worldwide without USA and Canada: +49 (0) 89 55 987-641
for urgent medical emergencies and assistance services

24-hour emergency number USA and Canada: 1-954-308-3923
for urgent medical emergencies and assistance services

Information for travelers to the USA and Canada

When you travel to the USA and to Canada, please contact our partner GMMI in the USA for advice and support – if possible prior to a medical treatment (24-hour emergency number). The staff of GMMI will help you to choose the right doctor or hospital, will explain all the billing details and can take care of direct billing with doctors and hospitals.

You can call GMMI 24/7 in the USA and in Canada at +1-855-488-5523 (toll-free) and at +954-308-3923 (local call). Outside the USA and Canada, please call 001-954-308-3923.

Toll-free number in the event of an illness in the USA and Canada: 1-855-488-5523

Please also read our section What to do in an emergency.

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 (0)2247 9194-977

Customer Service
Mo - Fr: 8 am to 8 pm
Sa: 9 am to 12 pm

Specialist Department
Mo - Fr: 8 am to 6 pm