What to do in the event of illness?

What to do outside the USA and Canada

Do you suffer from influenza, a cold or toothache? Go see a doctor! You are covered by international health insurance. For information on your policy’s benefits and benefit exclusions, go to our section Benefits. Inform your treating doctor (where applicable) about your policy’s scope of benefits to avoid overtreatment.

After treating you, the doctor will give you an invoice. This invoice must include: name of the treated person, illness, type of individual medical services performed as well as the total treatment costs. If the invoice does not include sufficient information for a diagnosis, you can help us a lot by adding a short report about illness and treatment.

Please submit your original invoice along with your insurance number and bank data. Processing of your request usually takes 7 to 14 days. After that, we will refund your costs by means of bank transfer to the account mentioned by you.

In the event of illness outside the USA and Canada, please contact:

Dr. Walter GmbH
Abteilung Leistung (Claims Department)
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid
Germany
Email: claims(at)dr-walter.com
T +49 (0) 22 47 91 94-31
F +49 (0) 22 47 91 94-20

Click here for the correct claim forms.

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 (0)2247 9194-977

Customer Service
Mo - Fr: 8 am to 8 pm
Sa: 9 am to 12 pm

Specialist Department
Mo - Fr: 8 am to 6 pm

What to do when staying in the USA and Canada?

When you travel to the USA and to Canada, please contact our partner GMMI in the USA for advice and support – if possible prior to a medical treatment (24-hour emergency number). The staff of GMMI will help you to choose the right doctor or hospital, will explain all the billing details and can take care of direct billing with doctors and hospitals. You can call GMMI 24/7 in the USA and in Canada at +1-855-488-5523 (toll-free) and at +954-308-3923 (local call).

Please present your insurance certificate to your treating doctor prior to the start of treatment. Your insurance certificate provides the doctor or hospital with all necessary information about the billing of their services. In most cases, direct billing with the treating doctor will be possible without you having to make an advance payment.

After treating you, the doctor will give you an invoice. This invoice must include: name of the treated person, illness, type of individual medical services performed as well as the total treatment costs. Please submit the invoice to our office in the USA. Under normal circumstances, our office will then settle the billing directly with the treating doctor.

If you need medical treatment in the USA or Canada, please contact:

GMMI for Dr. Walter GmbH
880 SW 145th Avenue, Suite 400
Pembroke Pines, FL 33027
Toll-free: 1-855-488-5523 or 1-954-308-3923 (local call)
Email: customerservice(at)gmmi.com