Making use of assistance services

The staff of our emergency center will provide you with immediate assistance if you need help within your assistance insurance policy.

24-hour emergency number for assistance services:
+49 (0) 89 55 987-641

The services include:

  • assistance in case of loss of means of payment,
  • assistance in case of loss of travel documents,
  • assistance in the event of criminal prosecution,
  • return journey in case of an emergency,
  • arrival of a person in a position of trust in case of an emergency.

If you require insurance services, please contact our 24-hour emergency number as early as possible to coordinate any further steps.

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 (0)2247 9194-977

Customer Service
Mo - Fr: 8 am to 8 pm
Sa: 9 am to 12 pm

Specialist Department
Mo - Fr: 8 am to 6 pm